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Faqs

How do I open a trade account?

If you are interested in opening a trade account with us please get in touch by either phone (01782 274 442) or email ([email protected])

Do your products include VAT?

Yes! The prices you see on the website are inclusive of VAT. The VAT will be shown separately at the checkout.

How much is delivery?

The price of delivery depends on the weight and size of your order. Please see below for details of our shipping costs.

Under 2kg – Royal Mail 48 – £3.99 | Up to 30kg – DHL Next Day – £9.99 | Up to 50kg – DHL Next Day – £19.99 | Over 50kg – Please contact us for a quote

All 200L chemicals incur a £40 delivery charge each

Do you offer refunds?

If you are unhappy with your purchase, please contact us and we can either arrange a replacement or refund. Please see our refund policy for further details

Where is my order?

If your parcel has been sent with Royal Mail we are unable to locate it whilst in transit. If your parcel has been sent with UK Mail or our pallet couriers, please first refer to your tracking number to provide you with the items current location. If you are still struggling, please email us at [email protected] and we can look into it for you.

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